Warranty & Maintanence

Capital Mark Granite and Cabinet warrants to you, the owner of the original installation of granite, that upon the following terms and conditions Capital Mark Granite and Cabinet will repair, or replace, without charge your granite within the first 5 years of installation. The warranty not cover damage caused by physical, chemical or other abuse, normal wear and tear, acts of nature, or scratches and chips.

 

This warranty applies only to granite fabricated and installed by Capital Mark Granite and Cabinet.

 

Click for Natural Stone Care and Maintenance Guide

 

This warranty applies to installations of granite that have been permanently installed in residential residences for countertop usage and that have not been removed from the original, permanent installation. This warranty does not apply to any other installations of granite.

 

To obtain service under this limited warranty, you must contact Capital Mark Granite and Cabinet at 480-430-1740. To qualify for repair or replacement you must provide the original Capital Mark Granite and Cabinet sales receipt clearly showing the date of purchase and the date of installation. You will reasonably cooperate with Capital Mark Granite and Cabinet in its efforts to perform its obligations under this warranty.  All decisions about defects in the fabrication or installation shall be made by Capital Mark Granite and Cabinet and communicated to you in a timely manner. Whether Capital Mark Granite and Cabinet perform repair or replacement of your installation we seek to obtain the best possible result.  Since granite is created by nature, exact color match to the originally installed granite cannot be guaranteed.

 

If during or after the installation, you decide that you do not approve of the material you selected or the natural color variations and veining of your installation, replacement is not covered by this warranty.  This warranty does not cover the natural characteristics of the stone, which include but are not limited to, color variations, waterlines, fissures or surface pits and blemishes.

 

A courtesy seal is applied to all Capital Mark Granite and Cabinet countertops at the time of installation.  It is recommended that the customer apply a long lasting sealer within 3 months of installation and once every 6 months thereafter.  Natural stone is porous and therefore result in staining.  Food or liquid stains, damage caused by chemical or physical use or abuse are expressly excluded within this warranty.

 

This full warranty shall be null and void unless Capital Mark Granite and Cabinet has been paid in full.

 

To qualify for coverage under this warranty, you should maintain the countertop in accordance with the Capital Mark Granite and Cabinet countertop Care and Maintenance Guide provided to you at the time of installation.

 

This warranty covers seam performance but not the appearance of the seam.  Seam failure due to settling or structural issues unrelated to the countertop installation, are not covered.

 

This warranty does not cover use of products exposed to outside weather and climate conditions, abnormal use or conditions, or abuse in any way.  “Abnormal use or conditions” includes but is not limited to, damage from mishandling or misuse, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse, or damage from ordinary wear and tear or improper care and maintenance.  Improper care may result in staining, scratches or chips.  In addition, this warranty will not cover damage from vandalism, use of improper cleaning solutions or damage from the dropping of heavy objects on the countertop.

 

Capital Mark Granite and Cabinet is not responsible for damage or injury caused in whole or in any part by acts of God, job site conditions, architectural and engineering design, structural movement or settling, acts of vandalism, or accidents.

 

Capital Mark Granite and Cabinet’s obligation under this warranty is limited to the repair or replacement of the countertop including necessary labor charges needed to repair or replace the granite covered by this warranty, Capital Mark Granite and Cabinet will repair any area of the installation that is determined by Capital Mark Granite and Cabinet to be defective.  Capital Mark Granite and Cabinet will pay for the cost of the product, labor involved in the removal and replacement of the original installation of the countertops only and for plumbing and electrical disconnect and reconnect charges to the extent determined necessary by Capital Mark Granite and Cabinet.  You will be responsible for any other costs associated with or arising out of the repair or replacement.

 

Except as provided in this limited warranty, Capital Mark Granite and Cabinet shall not be liable in either tort or contract for any loss direct, consequential or incidental damages arising out of the use or inability to use the product in residential applications covered in this warranty.  Capital Mark Granite and Cabinet makes no other warranty, representation or guarantee, expressed or implied, with respect to its products, except as expressly stated herein.

Come to our Arizona Kitchen Cabinets and Counter Showroom!
1530 S Val Vista Dr
Gilbert, AZ  85295